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REMOTE SUPPORT

About US

Quick Overview

Founded in 2013, weloveIT services and support (Pty) Ltd offers flexible IT support, professional IT project delivery and expert IT advice. We support small and medium-sized businesses throughout South Africa and Internationally. weloveIT.co.za helps clients improve organisational and individual performance by leveraging well-managed IT infrastructure, backed up by expert IT support and advice. We can act as a client’s IT department, or supplement an existing IT function. In both cases, we aim to create long-term partnerships that add value through a combination of high quality day-to-day support, expert project delivery and well considered strategic advice.

“Above all, we focus on what matters to our clients: delivering a quality service that represents good value”

97%

Average Service Rating

2661

# Customers Served

15min

Average Solve Time

# Customers Lost

WHAT WE DO

WELOVEIT is a made up of a team of young dynamic geeks who love technology and have a knack for problem solving. Here are just a few of the core IT Services we offer:

NEED INTERNET?

Let us take the guess work out of all the options. WELOVEIT can personalize a single package or a multibranch offering to suit any business internet need

NEED EMAIL?

No problemo! We are email system agnostic so we can offer and support: Microsoft Office 365, Google G-Suite, Private Exchange and IMAP/POP3

NEED VOIP?

We do that too. From a single telephone number to an inter-branch voice over IP phone system. Need a contact center? No problem, we can custom build a telephone workflow to meet any business requirement

NEED A WEBSITE?

Its as easy as One, Two, Three... WELOVEIT can have your business or showcase website Designed, Uploaded, Hosted and Managed in minutes.

NEED HOSTING?

Onsite? Offsite? Cloud? Replicated? WELOVEIT does them all. From 1 gigabyte to 10 petabytes, you tell us where you want it and we will get it there safely and securely. Need more power?! We can help with that too.

NEED AN IT PARTNER?

Let one of our engineers come and design a comprehensive IT Service and Support Agreement to fit your businesses budget. We can offer new services or absorb your existing contracts. By consolidating all of your IT contracts we can save you 10% or more on your total monthly IT expenses.

MANAGED IT SUPPORT SERVICES

Complete Setup, Administration and Support for all of your endpoints

Fibre Splicing, Data Cabling, Managed WIFI, Complex Switching and Routing.

Active Directory, DHCP, Domains, Trusted Federations, Azure Sync, Integrated Application and File Systems

OneDrive, Sharepoint, Google Drive, Dropbox, Dedicated Tera, Peta and Exa Byte Storage

Anti-virus, Drive Encryption, USB Port Blocking, Email Filtering, Data Loss Prevention, POPI Compliance

Uptime Monitoring, Helpdesking, 24/7/365 Response, KPi Reporting

Compliant Cloud Communications with Secure Sharing and Collaboration

Laptops, Desktops, Network Equipment, Servers, Software, Licensing, Accessories, Equipment Rental, Equipment Finance

CURRENT SUPPORT RATES

REMOTE SUPPORT

R418HOURLY RATE

Billed in 15min Increments
No Fix / No Fee

GET HELP NOW

ONSITE SUPPORT

R495HOURLY RATE

Billed in 15min Increments
Free Travel Within 30km

BOOK A JOB

SERVER SUPPORT

R550HOURLY RATE

Billed in Hourly Increments
Free 15min Assessment

BOOK A JOB

APPLICATION DEVELOPMENT

R660HOURLY RATE

Billed in Hourly Increments
PHP / mySQL | .Net / SQL

MANAGED NOTEBOOK

From R650MONTHLY RENTAL

Term: 6, 12, 18, 24, 36
Lenovo T-Series
Intel i5, 8gb Ram, 256ssd
Includes:
Microsoft Office 2016
Eset End Point AV
1hr Remote Support

RENT A LAPTOP

MANAGED SERVER

From R850MONTHLY RENTAL

Term: 6, 12, 18, 24, 36
HP Proliant DL3-Series
Intel Xeon, 96gb Ram, 8tb hdd
Includes:
Eset File Security
1hr Remote Support
Onsite / Hosted

RENT A SERVER

MANAGED NETWORK

FROM R1500MONTHLY RENTAL

Term: 6, 12, 18, 24, 36
UBIQUITI UNIFI
USG FIREWALL GATEWAY
UNIFI 8 PORT POE SWITCH
UNIFI LONG RANGE WIFI AP
1hr Remote Support
Monthly Usage Reporting

RENT A NETWORK

MANAGED VOIP PHONE SYSTEM

FROM R650MONTHLY RENTAL

Term: 6, 12, 18, 24, 36
5 - 20 Extensions
10 x Yealink T21
10 x Yealink W52h
1hr Remote Support
1 FREE Telephone Number
Call Recording

RENT A PBX

WHAT OUR CUSTOMERS HAVE TO SAY

WHAT AN AMAZING EXPERIENCE!
Laptop broke at 8pm on Tuesday, I had a new Laptop on my desk 9am Wednesday morning.

Thank you Brooklyn and the Team

Lauren
Not only is weloveIT fast but they are also reliable. Day in and Day out we count on them for Internet, Email, WIFI and Onsite Support - They never fail to impress
-Thanks Guys!

Hennie, CTO
Thank you for setting up our new offices. Your service and support has been outstanding!

Vumatel, Cape Town

Development Services

WELOVEIT is fast becoming known in the industry for it's dynamic and agile web application development services

Website Design

Whether you want a simple, clean looking template site or a custom Content Managed solution we can help.

APPLICATION DEVELOPMENT

"Hey, i've got an idea for an App", we do want to hear about it and we can make it happen for you.

WEB MARKETING

Its not good enough to make a pretty website and say you are open for business. Thats like putting an unbated hook in the middle of the pacific ocean and waiting for a fish to bite. Let us help you get your message out there on who and what your business does.

DEVELOPMENT STACK

Graphic Design

Typography

HTML / CSS

PHP / MySQL

.NET / SQL

Java / C#

WHEN SHOULD WE GET STARTED?

YOUR PLACE OR MINE?

I NEED A WEBSITE

I NEED AN APP

NO "I" IN "TEAM"

Jared KALLIE

Chief Technical Office

Having spent many of his formative years in Missouri, USA – Jared finished his degree in Technology and Operations Management in Pretoria, South Africa. His specialities range from Entrepreneurship and Innovation to his meticulous management and business skills. Not your average IT guy, Jared’s hobbies include running, cycling, swimming and spending time with the two ladies in his life, his two Border Collies. WeloveIT’s very own Ironman and company Director.

Gareth du Plessis

Operations Manager

Gareth is not your average IT Guy!

Versed in all operating systems, Gareth is your go to guy when it comes to solving any out of the norm problem.

Gareth head’s up his own client base ranging from Large 100+ user corporates to 20 strong engineering firms. Gareth has been with weloveIT for many years and is a highly motivated and driven member of the family.

If you need something done, something done well! Gareth is your guy.

Giovanni (Red) Ellerbeck

Sales Manager

If you need it now, you don't know what it is you need "Red" is your man. Giovanni has been with WELOVEIT for +5yrs and has risen the ranks to Sales Manager by constantly improving the customer and supplier relationships. Red has a vast knowledge of Hardware, Software and how to put them all together.

From managing the daily operations to getting his hands dirty on support calls, anyone who has had the pleasure of dealing with Red will tell you how awesome he is.

Skill Set:
* Project Management
* Sales and Procurement
* Desktop Support
* Administration
* Customer Relations

Brooklyn Sibanda

Senior IT Engineer

WORD ON THE STREET IS...

Service Status – ALL GOOD

08/10/2018

Current Status: Internet: GOOD Email: GOOD GeoOP: GOOD Xero: GOOD CALL CENTER: GOOD Comments; Nothing to Report

Incident Management Workflow

06/10/2018

Basic Cyber Security 101

06/10/2018

We’re talking cyber security. So we’re going to start from the very top. Passwords Passwords. So, when you’re setting a…

Service Status – ALL GOOD

25/09/2018

Current Status: Internet: GOOD Email: GOOD GeoOP: GOOD Xero: GOOD CALL CENTER: GOOD Comments; Nothing to Report

Read the blog →

OUR PARTNERS

In addition to our own industry leading solutions, weloveIT.co.za provides a comprehensive range of products and services from partners whom we have identified as being leaders in their area of technical expertise. weloveIT.co.za remains an independent consultant, and only recommends the best solution for each client’s individual needs. We assess new technology as it becomes available, and only recommend products or services that have passed our rigorous assessment process