ABOUT US

Introduction

Founded in 2013, weloveIT services and support (Pty) Ltd offers flexible IT support, professional IT project delivery and expert IT advice. We support small and medium-sized businesses throughout South Africa and Internationally. With two offices, Johannesburg and Cape Town we are able to support multi-branch organizations as well.

weloveIT.co.za helps clients improve organisational and individual performance by leveraging well-managed IT infrastructure, backed up by expert IT support and advice.

Ours is a flexible approach. We can act as a client’s IT department or supplement an existing IT function. In both cases, we aim to create long-term partnerships that add value through a combination of high quality day-to-day support, expert project delivery and well considered strategic advice.

Company History

Jared Kallie, currently Director of weloveIT problem solved (Pty) Ltd, founded wedoIT.co.za as a Sole-Prop in June 2005. The company serviced small business and home users with a range of onsite support, hardware and software as well as IT strategy. “Service delivery”, says Mr. Kallie, “is the reason people will refer, grow and trust in our business. We deliver no less than perfection and so our customers expect the same”.

Our Mission:

To enhance the overall customer experience and provide excellent technical service delivery.

Our Advantage:

weloveIT is a young and dynamic team. We are able to make key decisions quickly and each member of the team is equipment with a wide range of technical knowledge. We appoint a singular point of contact to each client with a backup point of contact and an escalation route to expedite resolution.

Our Team:

As you’d expect, we recruit only the most qualified engineers and support staff. However, what really sets our people apart is that they also possess strong interpersonal skills. Our recruitment process is designed to tick both boxes.

We believe that personable, communicative engineers do a better job than those who are less able to relate to individual clients and their specific needs.

Having attracted talented people, we continue to motivate and develop them via individualized training plans. This ensures that weloveIT remains at the cutting edge of technological and market developments.

Our Contractors:

Tried and tested partnerships ensure the service standards flow through. Contractors are vetted and trained on weloveIT service and support protocols to ensure customers get the same great WELOVEIT FEEL. Our contractors are on a retained basis with registered PTY LTD older than 4yrs. All contractual work is signed off by a senior member of the weloveIT staff for quality assurance. In special cases weloveIT is able to source, vet and train support staff in remote locations abroad. We are well versed in Africa, the UK, Australia and the American territories. With internet access our team are able to support clients anywhere on the globe.

Our Partners:

In addition to our own industry leading solutions, weloveIT.co.za provides a comprehensive range of products and services from partners whom we have identified as being leaders in their area of technical expertise. weloveIT.co.za remains an independent consultant, and only recommends the best solution for each client’s individual needs. We assess new technology as it becomes available, and only recommend products or services that have passed our rigorous assessment process.

Our staff are formally accredited and trained, ensuring that they are fully equipped with the skills they need to implement and support the technologies of each of our partners. weloveIT.co.za has privileged access to the support teams of many of our partners, enabling us to escalate and resolve problems quickly on behalf of our clients.

Certified Partners: 

Lenovo South Africa – Gold Partner

HP South Africa – Premium Partner

Microsoft EMEA – CS Partner

Cisco South Africa – Associate

GeoOP New Zealand – Partner/Distributor

Bitco – Sales Partner

CISP – Sales Partner

Connection Telecoms – Sales Partner

Ubiquity – Installation Partner

ANCILLARY SUPPLIERS/VENDORS

Miro, Rectron, Mustek, Scoop, Tarsus, Pinnacle, Frontosa, Linquage, Internet Solutions, Axxess, Cell-C, Telkom, Vodacom, Afrihost, Hetzner, FNB, Drive Control, Axiz Workgroup, XERO, OttoWireless, Infrabase, Godaddy, Wix, Mimecast, Rukus, Mikrotik, DBG Distribution, Cybersmart, The Networking Warehouse, Cable Applications, Audico, Bidvest