1. Billing Policy

By requesting the services of weloveIT services and support (Pty) Ltd, you agree to abide by the billing policies outlined below. If you have questions about these policies, please contact billing (at) To be a client of weloveIT you need to have a minimum hours agreement (5hours per month) and at least 2 services (IE Internet and Email). Requests outside of a minimum hours agreement are dealt with as best effort.

Standard Hourly Billing Rates – 01/06/2022

  • 000 – Month Account Administration Fee: Minimum of R590 per Month (and R65 per device thereafter)
  • 001 – Remote Support R500.00 exVAT per hour
  • 002 – Onsite-Support R600.00 exVAT per hour
    *** 003 – Offsite Backup Rotation R313.50 exVAT per hour – Service Ending
  • 003 – Offsite Backup Storage R100.00 exVAT per Terabyte – Service Stating
  • 003 – Backup Health Check R450.00 exVAT per hour
  • 005 – Server Support R720.00 exVAT per hour
  • 006 – Web Development Services R1127.00 exVAT per Hour (Min 2hrs)
  • 007 – Emergency Support 1.5 x Onsite-Support to Remote Support Labour Rate (minimum charge of 1 hour)
  • Note, an over hours charge of 15% is applied to all billable hours over you fixed or minimum hours agreements.