How Does Our IT Support Work?

We are different from your traditional IT Service Providers. We bill only for what we do!

Our Two Main Support Styles:

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1. We have a Minimum Hours Agreement (Min 2 Support Hours a Month + 1 Service Item)

Support when you need it. Additional support over and above the minimum will be billed as the below billing rates.

 

Billing Rate Plan: Standard
Remote Support – R418/hr billed in 15min Increments (5min free)
Onsite Support – R495/hr billed in 15min Increments
After Hours/Emergency Support – 1.5 x Standard Rates

Agreement Term: 90 Day Cancellation Policy
Billing Cycle: In-Arears / Current
Supervisor: Dedicated Supervisor Assigned to you as a Customer
Responsible Technician: Dedicated Support Technician Assigned to you as a Customer

 

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2. We have a Fixed Hours Agreement  (Min 2 Support Hours a Month + 1 Service Item)

Scheduled Support Visits and Quarterly Reporting Included

 

 

Billing Rate Plan: Standard
Remote Support – R418/hr billed in 15min Increments (5min free)
Onsite Support – R495/hr billed in 15min Increments
After Hours/Emergency Support – 1.5 x Standard Rates

Agreement Term: 90 Day Cancellation Policy
Billing Cycle: In-Arears / Current
Supervisor: Dedicated Supervisor Assigned to you as a Customer
Responsible Technician: Dedicated Support Technician Assigned to you as a Customer

 

We offer a host of CUSTOM made Service Level Agreements as well to incorporate a complete ONE STOP IT SERVICE – Questions via: accounts@weloveIT.co.za

  • Email
  • Internet
  • Backups / Onsite or Offsite
  • Firewall Control
  • Employee Monitoring

and more….

 

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