We are going to take a more in-depth look into the Presence Status features; We are going to look into what each status has to offer when activated: Note: If the presence status is set to Do Not Disturb, the extension won’t receive any calls. Call Forwarding notes: Set call forwarding rules. Select the Call Forwarding conditions: … Continue Reading
Conference calls anywhere anytime The QuickStart To Conference calls: Don’t wait until you’re back in the office to schedule or join your conference call. How it works: You can add your colleagues’ extensions or their mobile phone numbers in the Linkus contact list, you can also and contacts that are not part of the Apps … Continue Reading
An organization may require the ability to route incoming calls directly to the relevant departments. To do this you can use several routing methods: IVR – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. If you have ever heard “Welcome to … Continue Reading
Often people change seats or employees change so having the ability to change your VOIP extension number or name is important. To do this, you need access to the VOIP phone system and an advanced knowledge of Voice over IP configurations. Reach out to support@weloveIT.co.za or call 0114864151 for technical assistance.
Common Problem: Sometimes voip extensions fail to dial out or receive calls. Common Solutions: Reboot the phone Restart the modem/Router If those do no resolve it reach out to support@weloveIT.co.za or call 0114864151 for technical assistance
How to transfer calls (the right way) There are 2 kinds of call transfers, Blind and Attended. 1. Blind Transfer When you are on a call and you want to transfer the call to someone else without first notifying the end point. In an open plan office you may have glanced at a co-worker, they … Continue Reading