VOIP Call Routing

An organization may require the ability to route incoming calls directly to the relevant departments. To do this you can use several routing methods: IVR – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. If you have ever heard “Welcome to … Continue Reading

VOIP Extension Changes

Often people change seats or employees change so having the ability to change your VOIP extension number or name is important. To do this, you need access to the VOIP phone system and an advanced knowledge of Voice over IP configurations. Reach out to support@weloveIT.co.za or call 0114864151 for technical assistance.

VOIP Phone Common Problems

Common Problem: Sometimes voip extensions fail to dial out or receive calls. Common Solutions: Reboot the phone Restart the modem/Router If those do no resolve it reach out to support@weloveIT.co.za or call 0114864151 for technical assistance  

Blind Transfer vs. Attended Transfer

How to transfer calls (the right way) There are 2 kinds of call transfers, Blind and Attended. 1. Blind Transfer  When you are on a call and you want to transfer the call to someone else without first notifying the end point. In an open plan office you may have glanced at a co-worker, they … Continue Reading